Returns + Exchanges
We hope you love your order! But we know things happen sometimes, so if an item doesn't work out, we got you covered.
Rebella baddies get quick & stress-free returns and exchanges. Just check out the info below, by clicking on the questions, then click to use our super easy returns portal, at the bottom of the page.
Rebella baddies get quick & stress-free returns and exchanges. Just check out the info below, by clicking on the questions, then click to use our super easy returns portal, at the bottom of the page.
You may return an item within 14 days of the delivery date for a refund to the original form of payment, less any original shipping cost (if applicable) and 5% processing fee. The shipping cost is the nonrefundable postage that was paid for at the time of purchase, and cannot be reversed. The processing fee covers the irreversible payment processing charges incurred from the original purchase.
We must receive your package within 21 calendar days of the date the return was initiated, to receive a refund. We highly suggest insuring and tracking your return. We are not liable for any return packages that become lost, stolen, or damaged in-transit. Please keep your proof of postage, any proof of insurance, and tracking number when shipping your package.
We must receive your package within 21 calendar days of the date the return was initiated, to receive a refund. We highly suggest insuring and tracking your return. We are not liable for any return packages that become lost, stolen, or damaged in-transit. Please keep your proof of postage, any proof of insurance, and tracking number when shipping your package.
1. Any items that are worn, washed, or altered. This includes perfumes, pet hair, smoke, deodorant, makeup stains, and any other soiled items.
2. Any items without the tag still attached and in its original state and condition, including all original packaging.
3. Any Final Sale items.
4. Due to sanitary reasons, these items are not returnable/exchangable:
Bodysuits, lingerie, tights, swimwear, earrings, body jewelry, cosmetics, hair accessories, sunglasses, hats, face covers, or holiday-themed items.
5. Gift cards, including e-gift cards, are not returnable/refundable.
2. Any items without the tag still attached and in its original state and condition, including all original packaging.
3. Any Final Sale items.
4. Due to sanitary reasons, these items are not returnable/exchangable:
Bodysuits, lingerie, tights, swimwear, earrings, body jewelry, cosmetics, hair accessories, sunglasses, hats, face covers, or holiday-themed items.
5. Gift cards, including e-gift cards, are not returnable/refundable.
Exchanges are only given if an item was sent in the wrong size or color than what was ordered, or if the item was defective. Exchanges are only available if the item intended as the replacement is available at the time of the exchange. In this case, an exchange may be made within 10 days of the delivery date.
The item must be sent back and accepted by us first, before the replacement item is shipped out. The condition of the item and packaging must meet the same standards as our return requirements, to be accepted as an exchange, upon its arrival to our warehouse. The replaced item can only be shipped to the shipping address and name listed on the original purchase.
If the item matches the order exactly, and it is not flawed/defective, then it will be accepted as a return for store credit after meeting all of the return requirements. In this case, a return will be processed, and will be subject to the same procedure as a return, but will receive store credit instead of a refund, if accepted. Store credit, is issued in the form of an e-gift card. Our e-gift cards do not expire.
We must receive your package within 21 calendar days of the date the exchange was initiated, to receive a replacement. The replacement cannot be held for the exchange so it is imperative that your package gets to us as soon as possible to prevent the risk of not having your replacement in stock once your exchange is received & completes processing.
We are not liable for any packages shipped to us that become lost, stolen, or damaged in-transit.
The item must be sent back and accepted by us first, before the replacement item is shipped out. The condition of the item and packaging must meet the same standards as our return requirements, to be accepted as an exchange, upon its arrival to our warehouse. The replaced item can only be shipped to the shipping address and name listed on the original purchase.
If the item matches the order exactly, and it is not flawed/defective, then it will be accepted as a return for store credit after meeting all of the return requirements. In this case, a return will be processed, and will be subject to the same procedure as a return, but will receive store credit instead of a refund, if accepted. Store credit, is issued in the form of an e-gift card. Our e-gift cards do not expire.
We must receive your package within 21 calendar days of the date the exchange was initiated, to receive a replacement. The replacement cannot be held for the exchange so it is imperative that your package gets to us as soon as possible to prevent the risk of not having your replacement in stock once your exchange is received & completes processing.
We are not liable for any packages shipped to us that become lost, stolen, or damaged in-transit.
International customers are eligible to return full-priced merchandise that meet all return requirements, within 14 days of the delivery date.
Refunds are issued in U.S. dollars and your original payment provider will exchange the currency before depositing it to your account. Refunds are issued to the original form of payment, less the shipping charge and 5% processing fee. The shipping cost is the nonrefundable postage that was paid for at the time of purchase, and cannot be reversed. The processing fee covers the irreversable payment processing charges incurred from the original purchase.
REBELLA is not responsible for payment of customs, taxes and duties. For specific information regarding customs, policies, and fees please contact your local customs office.
Exchanges are only given if an item was sent in the wrong size or color than what was ordered. It must be sent back and accepted first, before the replacement item is shipped out. The condition of the item and packaging must meet the same standards as our return requirements, to be accepted as an exchange, upon its arrival to our warehouse. As exchanges/replacements are only granted due to a mistake on our part, the customer is not responsible for the shipping cost to send it back or to have the new item shipped. The replaced item can only be shipped to the shipping address and name listed on the original purchase.
We must receive your package within 21 calendar days of the date the return was initiated, to receive a refund. We highly suggest insuring and tracking your return. We are not liable for any return packages that become lost, stolen, or damaged in-transit. Please keep your proof of postage, any proof of insurance, and tracking number when shipping your package.
Refunds are issued in U.S. dollars and your original payment provider will exchange the currency before depositing it to your account. Refunds are issued to the original form of payment, less the shipping charge and 5% processing fee. The shipping cost is the nonrefundable postage that was paid for at the time of purchase, and cannot be reversed. The processing fee covers the irreversable payment processing charges incurred from the original purchase.
REBELLA is not responsible for payment of customs, taxes and duties. For specific information regarding customs, policies, and fees please contact your local customs office.
Exchanges are only given if an item was sent in the wrong size or color than what was ordered. It must be sent back and accepted first, before the replacement item is shipped out. The condition of the item and packaging must meet the same standards as our return requirements, to be accepted as an exchange, upon its arrival to our warehouse. As exchanges/replacements are only granted due to a mistake on our part, the customer is not responsible for the shipping cost to send it back or to have the new item shipped. The replaced item can only be shipped to the shipping address and name listed on the original purchase.
We must receive your package within 21 calendar days of the date the return was initiated, to receive a refund. We highly suggest insuring and tracking your return. We are not liable for any return packages that become lost, stolen, or damaged in-transit. Please keep your proof of postage, any proof of insurance, and tracking number when shipping your package.
Return shipping is at the expense of the customer. We suggest that you use a trackable and insured mail service and obtain a receipt for all shipments.
Purchases made either entirely or partially with a gift card balance and returned, will be refunded as a store credit, which will be issued as a new e-gift card. Our e-gift cards do not expire.
Returns will be processed usually within 5 business days of receiving the package, or less.
To prevent any unnecessary delays in processing, please make sure to follow all the return steps. Including the packing slip/order receipt in the package will help speed up the process by allowing us to verify your return much faster. Please allow up to 2 weeks from your return's delivery date for the return to be processed, in case of high volume seasons and holidays.
You will receive an email confirmation once the return is complete. The email will be sent to the email address associated with the order number.
If your return is due a refund to an original form of payment, other than a gift card, please allow your payment provider up to 7 days to process the refund. If the deposit is not reflected on your account by then, please contact your payment provider to inquire their delay. You will know our end is complete when you receive our confirmation via email.
To prevent any unnecessary delays in processing, please make sure to follow all the return steps. Including the packing slip/order receipt in the package will help speed up the process by allowing us to verify your return much faster. Please allow up to 2 weeks from your return's delivery date for the return to be processed, in case of high volume seasons and holidays.
You will receive an email confirmation once the return is complete. The email will be sent to the email address associated with the order number.
If your return is due a refund to an original form of payment, other than a gift card, please allow your payment provider up to 7 days to process the refund. If the deposit is not reflected on your account by then, please contact your payment provider to inquire their delay. You will know our end is complete when you receive our confirmation via email.
1. We highly suggest insuring your package and shipping with postage that includes a tracking number.
2. If the order tracking shows it was not delivered yet, please contact your chosen postal service with any delivery issues or delays.
3. If the order tracking shows your package was delivered, please allow up to 2 weeks to process your return/exchange. We will send you an email notification as soon as its processed and complete.
4. If you haven't received an email from us 15 business days after the package was delivered, please check your spam/junk folder first. Search for the email address: returns@shoprebella.com. Please add this to your contacts so your updates on your return will not get sent to your junk/spam folder.
5. After following steps 1-4 and you cannot find an email from us, please email us at returns@shoprebella.com.
2. If the order tracking shows it was not delivered yet, please contact your chosen postal service with any delivery issues or delays.
3. If the order tracking shows your package was delivered, please allow up to 2 weeks to process your return/exchange. We will send you an email notification as soon as its processed and complete.
4. If you haven't received an email from us 15 business days after the package was delivered, please check your spam/junk folder first. Search for the email address: returns@shoprebella.com. Please add this to your contacts so your updates on your return will not get sent to your junk/spam folder.
5. After following steps 1-4 and you cannot find an email from us, please email us at returns@shoprebella.com.
We make sure everything is trackable on our end. We highly suggest insuring and tracking any orders you send to us.
Email updates you'll receive:
➜ Email confirmation that we received your return/exchange request.
➜ Notification when your return/exchange is approved. We'll guide you how to ship and where to find your shipping label.
➜ When your package is received at our warehouse.
➜ When your return is processed, you'll receive a notification informing you that a refund/credit was issued, if applicable.
➜ When your exchange is processed, you'll receive a notification that your replacement item has shipped, including a tracking number.
➜ If there's any issues with processing your return/exchange, you will be notified.
Email updates you'll receive:
➜ Email confirmation that we received your return/exchange request.
➜ Notification when your return/exchange is approved. We'll guide you how to ship and where to find your shipping label.
➜ When your package is received at our warehouse.
➜ When your return is processed, you'll receive a notification informing you that a refund/credit was issued, if applicable.
➜ When your exchange is processed, you'll receive a notification that your replacement item has shipped, including a tracking number.
➜ If there's any issues with processing your return/exchange, you will be notified.
1. Click on the Returns Portal button, at the bottom of the page.
2. Enter your order number and the email address on account for the order, then click the button "Find Your Order".
3. Follow the steps as the portal guides you. You will see all the items purchased in your order. Select the item you need to return/exchange and follow the prompts to choose the reason for returning/exchanging.
4. You will have the option to add photos of the item. This may be used if you are intending to exchange the item and need to show how you received the wrong color, size, or to show where the item is flawed. Please do not skip this step if exchanging, so your exchange request can be accepted without delay.
5. Once you complete the steps and submit your request, you will receive an email confirmation letting you know we received your request. Please keep an eye out for our second email which will help you in shipping your item.
2. Enter your order number and the email address on account for the order, then click the button "Find Your Order".
3. Follow the steps as the portal guides you. You will see all the items purchased in your order. Select the item you need to return/exchange and follow the prompts to choose the reason for returning/exchanging.
4. You will have the option to add photos of the item. This may be used if you are intending to exchange the item and need to show how you received the wrong color, size, or to show where the item is flawed. Please do not skip this step if exchanging, so your exchange request can be accepted without delay.
5. Once you complete the steps and submit your request, you will receive an email confirmation letting you know we received your request. Please keep an eye out for our second email which will help you in shipping your item.
Please feel free to contact us with any questions!
Please include your first and last name, the order number, and the email address on account (if sending from a different email).
Email all returns & exchange inquiries at: returns@shoprebella.com
We respond within 24-48 hours or less during office hours.
Office hours are Monday-Friday, 11 am-6 pm.
Office is closed Saturday-Sunday, and U.S. holidays.
Please include your first and last name, the order number, and the email address on account (if sending from a different email).
Email all returns & exchange inquiries at: returns@shoprebella.com
We respond within 24-48 hours or less during office hours.
Office hours are Monday-Friday, 11 am-6 pm.
Office is closed Saturday-Sunday, and U.S. holidays.
Need a return or exchange? Get started here.
RETURNS PORTAL
