Shipping
You'll receive a shipment notification via email once your order ships out. Order processing takes 1-2 business days.
Please make sure you save our email address, hello@shoprebella.com, so your order updates don't get lost in your spam/junk folder.
*Free shipping automatically applies in checkout once your cart reaches $95 or more (after discounts and promos, not including tax).
Expedited & Rush shipping options are available via UPS and USPS.
Estimated shipping times start once the order has shipped & does not include U.S. holidays.
*Free shipping automatically applies in checkout once your cart reaches $95 or more (after discounts and promos, not including tax).
Expedited & Rush shipping options are available via UPS and USPS.
Estimated shipping times start once the order has shipped & does not include U.S. holidays.
*Free shipping automatically applies in checkout once your cart reaches $125 USD or more.
Our site converts to your currency. If it didn't automatically convert, you can choose your currency in the drop down menu, at the top right corner of any page.
In your cart, you will see a meter at the top that will tell you how much you need to spend in your currency to reach our free shipping offer. Total amount required for free shipping is after discounts and promotions, not including any applicable VAT.
Expedited shipping may ship via UPS or DHL.
Estimated shipping times start once the order has shipped & does not include U.S. holidays.
Please make sure you save our email address, hello@shoprebella.com, so your order updates don't get lost in your spam/junk folder.
*Free shipping automatically applies in checkout once your cart reaches $95 or more (after discounts and promos, not including tax).
Expedited & Rush shipping options are available via UPS and USPS.
Estimated shipping times start once the order has shipped & does not include U.S. holidays.
*Free shipping automatically applies in checkout once your cart reaches $95 or more (after discounts and promos, not including tax).
Expedited & Rush shipping options are available via UPS and USPS.
Estimated shipping times start once the order has shipped & does not include U.S. holidays.
*Free shipping automatically applies in checkout once your cart reaches $125 USD or more.
Our site converts to your currency. If it didn't automatically convert, you can choose your currency in the drop down menu, at the top right corner of any page.
In your cart, you will see a meter at the top that will tell you how much you need to spend in your currency to reach our free shipping offer. Total amount required for free shipping is after discounts and promotions, not including any applicable VAT.
Expedited shipping may ship via UPS or DHL.
Estimated shipping times start once the order has shipped & does not include U.S. holidays.
Estimated shipping times are an estimate given by the postal couriers. This does not include our order processing time to pack and ship your order, which is usually 1-2 business days, not including U.S. holidays.
Orders placed before 1 pm EST, Monday-Friday, will be shipped out the same day.
In rare circumstances, such as holidays or unexpectedly high order volumes, please allow up to 4 business days to pack and ship. We will always do our best to ship as immediate as possible.
Orders placed before 1 pm EST, Monday-Friday, will be shipped out the same day.
In rare circumstances, such as holidays or unexpectedly high order volumes, please allow up to 4 business days to pack and ship. We will always do our best to ship as immediate as possible.
U.S. & Canada: UPS and USPS
Rest of the world: UPS and DHL
FedEx will be available soon.
Rest of the world: UPS and DHL
FedEx will be available soon.
Yes, but please keep in mind orders with these shipping addresses can only be shipped via USPS.
You can track your order by clicking HERE.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the courier but you have not received it; you must contact the postal courier with your tracking number.
We will assist you in working with the courier to complete the claims process, if needed. Please contact us within 7 days of the courier's date of delivery. We will help guide you through the process, but essentially it will be up to you to actually contact the courier, place the claim, and follow up. Please note: Claims can take up to 30 days to complete (depending on the shipping courier used).
REBELLA does not hold or accept responsibility for packages that have been reported as delivered by the courier. We do not issue refunds or credits for packages that the courier confirms as delivered.
We will assist you in working with the courier to complete the claims process, if needed. Please contact us within 7 days of the courier's date of delivery. We will help guide you through the process, but essentially it will be up to you to actually contact the courier, place the claim, and follow up. Please note: Claims can take up to 30 days to complete (depending on the shipping courier used).
REBELLA does not hold or accept responsibility for packages that have been reported as delivered by the courier. We do not issue refunds or credits for packages that the courier confirms as delivered.
If you are experiencing any delays from the postal courier, or your tracking information states that your package was rejected by the courier; you must contact the postal courier with your tracking number.
We will assist you in working with the courier to complete the claims process, if needed. Please contact us as soon as possible. We will help guide you through the process, but essentially it will be up to you to actually contact the courier, place the claim, and follow up. Please note: Claims can take up to 30 days to complete (depending on the shipping courier used).
REBELLA does not hold or accept responsibility for packages that have been reported as lost or rejected by the courier. We do not issue refunds or credits for packages that the courier or customs confirms as rejected, for any reason.
If your package is confirmed as lost by the courier, and it is no longer retrievable, you must contact us with proof of statement within 5 days of receiving their statement and we will provide you a store credit for the net purchase amount, less any applicable shipping cost and 5% irreversible payment processing fee. The store credit will be issued in the form of an e-gift card. Our e-gift cards do not expire.
We will assist you in working with the courier to complete the claims process, if needed. Please contact us as soon as possible. We will help guide you through the process, but essentially it will be up to you to actually contact the courier, place the claim, and follow up. Please note: Claims can take up to 30 days to complete (depending on the shipping courier used).
REBELLA does not hold or accept responsibility for packages that have been reported as lost or rejected by the courier. We do not issue refunds or credits for packages that the courier or customs confirms as rejected, for any reason.
If your package is confirmed as lost by the courier, and it is no longer retrievable, you must contact us with proof of statement within 5 days of receiving their statement and we will provide you a store credit for the net purchase amount, less any applicable shipping cost and 5% irreversible payment processing fee. The store credit will be issued in the form of an e-gift card. Our e-gift cards do not expire.
If you refuse any shipments from shoprebella.com or your package is returned to us for any reason, you will be held responsible for the original shipping charges and 5% irreversible payment processing fee, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We are not responsible for refused, held, delayed, or returned packages.
We are not responsible for refused, held, delayed, or returned packages.
If you put in the wrong shipping address or have a typo in your shipping address, there is a small chance we might be able to catch it in time.
If you catch the mistake within 24 hours of your order, or your order tracking does not yet show that a shipping label was printed/created yet, then please contact us immediately through our Contact Us page.
We do not hold or accept responsibility for any inaccurate shipping addresses, but we are definitely willing to work with you if we are able to catch it in time. Please note our response time is 24-48 hours on business days, or less (not including U.S. holidays) so we cannot make any promises.
If we are able to catch it before the shipping label is created, you must be able to verify your identity before the change is made. We may require identification, as well as proof of payment and order information. Please keep in mind that this is a courtesy as we understand mistakes can happen, but we are not obligated to catch your mistake or fix it before the order ships.
Please always double-check your shipping info before completing an online transaction. If the courier or customs sends your package back to us due to an inaccurate shipping address or is shipped to the wrong address due to the wrong shipping address, we are not responsible. At this point you must contact the postal courier with your tracking number.
If you contact us for help and the package has already left our possession, we will gladly help guide you through the process, but essentially it will be up to you to actually contact the courier, place the claim, and follow up. Please note: Claims can take up to 30 days to complete (depending on the shipping courier used).
We may contact you via email upon receiving the package we shipped to you. If your package is returned to us for any reason, you will be held responsible for the original shipping charges and 5% irreversible payment processing fee, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
If you catch the mistake within 24 hours of your order, or your order tracking does not yet show that a shipping label was printed/created yet, then please contact us immediately through our Contact Us page.
We do not hold or accept responsibility for any inaccurate shipping addresses, but we are definitely willing to work with you if we are able to catch it in time. Please note our response time is 24-48 hours on business days, or less (not including U.S. holidays) so we cannot make any promises.
If we are able to catch it before the shipping label is created, you must be able to verify your identity before the change is made. We may require identification, as well as proof of payment and order information. Please keep in mind that this is a courtesy as we understand mistakes can happen, but we are not obligated to catch your mistake or fix it before the order ships.
Please always double-check your shipping info before completing an online transaction. If the courier or customs sends your package back to us due to an inaccurate shipping address or is shipped to the wrong address due to the wrong shipping address, we are not responsible. At this point you must contact the postal courier with your tracking number.
If you contact us for help and the package has already left our possession, we will gladly help guide you through the process, but essentially it will be up to you to actually contact the courier, place the claim, and follow up. Please note: Claims can take up to 30 days to complete (depending on the shipping courier used).
We may contact you via email upon receiving the package we shipped to you. If your package is returned to us for any reason, you will be held responsible for the original shipping charges and 5% irreversible payment processing fee, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We are not responsible for any customs duties, value-added taxes, or any other costs and fees associated with international shipments. Please be aware that depending upon your country, you may incur additional costs to receive your items.
If your country requires your personal customs ID on foreign/imported packages, please include it with a note, in the "Additional Notes" comment box available in the checkout page.
If the courier asks for the customer's customs ID and we did not receive it at checkout, we will contact you via email for the additional information. Please note, the delay in obtaining any applicable customs ID is in addition to the estimated order processing and shipping times.
Please make sure to double-check that your customs ID is accurate. We are not responsible for any delays, complications, or fines due to missing or inaccurate customs IDs.
If the courier asks for the customer's customs ID and we did not receive it at checkout, we will contact you via email for the additional information. Please note, the delay in obtaining any applicable customs ID is in addition to the estimated order processing and shipping times.
Please make sure to double-check that your customs ID is accurate. We are not responsible for any delays, complications, or fines due to missing or inaccurate customs IDs.
Have a shipping-related question that's not listed?
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